Welcome to RESA 4's WebCenter!!!
Providing internet access to the Substitute Employee Management System (SEMS).
Please click on the following links to view orientation videos on how to register and use SmartFindExpress:
Employee Orientation Video
Substitute Orientation Video
QuickTime is needed to view videos. Download here.
To Access the System by telephone:Enter your Access ID followed by the star (*) key.
Enter your PIN followed by the star (*) key.
Smart Find Calling hours are from 7 pm to 11 pm in the evening, except Thursday, which is 5 pm to 11 pm; AND beginning at 5:30 am in the morning. If at all possible, employees should call to create absences for the next day before 9 pm so that the phone system has an opportunity to offer these jobs to our substitutes in the evening before the morning call out process. Add to home page***
Recommendations for CELL PHONE USERS that may be having issues with the phone system:
Suggestion 1: One cell service provider recommends that the user reduce or disable the tone sounds that are played back to the user when the user touches the "soft keys" on the screen. (Note: this is not the in-call volume adjustment.) Some phones have this system settings option described as "Muting" or "Sending Keypad Tones". Others have it as simply "Key Tones".
Suggestion 2: User's should avoid using speaker phone when responding to the IVR as this may result in duplicate key presses for the system because of a phenomenon called "echoing".
Suggestion 3: DTMF should be ON. For most cell phones this is an option that can only be set at the cell phone store.
Suggestion 4: Key presses on touch screen phones should be made carefully one press at a time. Sometimes users with touch screen phones are not lifting their fingers off the screen after each key press.